FAQs

Common Questions

If you do not find the answer below, please use our LIVE CHAT feature to speak to us directly. We are happy to help.

Yes. Every single dog treat and chew is 100% natural. For our sausage products, only natural ingredients are used. We do not us any additives or unnatural preservatives.

We use no plastic in any of our packaging. While this is good for the environment, it is not perfect for keeping the snacks as fresh as possible.

When the box arrives, please transfer the treats to an airtight container in a cool dry place. They do not need to be placed in a fridge. This will preserve their freshness and they will last many weeks.

Once you have transferred the treats, the box can then be used for many things such as a cat mansion, spaceship, cheap coffee table or a large hat.

We understand all dogs are different. You can either create your own box and choose which treats you would like, or, you can swap items in your box for extras of others. To make changes to your box, simply let us know in the order comments section on checkout, or contact us. We are happy to make any changes needed to fit your dog’s needs and tastes.

No. All our natural treats are produced for consumption for dogs and have to follow strict measures set out by the EU. 

For example, the chicken feet are carefully dehydrated (not cooked) to ensure they are safe for dogs.

As with any dog food product, you should supervise your dog at all times while they have their snack and discard of any bits that may break off that they should not swallow.

Always provide clean, fresh drinking water.

When a dog hides their snacks or bones they are simply saving them for later. This is a normal animal instinct. You may also find your dog will play with the treats or run off with them. This is a good sign and it means that they like them.

Not at all! Every treat has been prepared especially for the consumption for dogs and pass all EU regulations and checks. There are no large bones that splinter. For example, the chicken feet are dehydrated so the bones crumble and are fully digestible and healthy for all dogs.

We suggest one treat a day to gain the full health benefits these snacks provide.

You do not need to change their normal main eating habits. Most people use one treat a day as an afternoon snack, or as a reward, or for training purposes.

Some smell more than others, but none that “stink badly”. Remember, these treats are 100% natural and contain no chemicals that some commercially produced treats can have. Any smells will be natural and are one of the main reasons why dogs go crazy for them. Because for dogs, they smell like roses.

Yes, however due to the size of the snacks we do not recommend buying a box for cats.

This really depends on your dog. We have different size boxes available for different size dogs.

Our Puppy Box is perfect for dogs over 4 months old and that weigh less than 3kg. Due to the softness of the snacks, this box is also great for senior dogs.

Our Small Dog Box contains small snacks and this is good for dogs that weigh between 3kg – 6kg.

The Original Natural Treats Box contains a mixture of our most popular snacks and is perfect for any dog over 6kg and older than 4 months.

The Tough Box contains only hard and durable dog chews and is ideal for stronger dogs.

We offer both monthly subscriptions and one time purchases. You can choose which option you want on the product page when making a purchase.

You can cancel your subscription by visiting the My Account page and Subscriptions.

If it is a temporary cancellation, please contact us and we can pause your subscription so you do not loose any offers you may be on.

We ship all new subscriptions the next working day with express delivery. Our warehouse is located in Europe and expected delivery times are as follows:

Spain – 1-2 working days
Portugal – 2-3 working days
France – 2-3 working days
Germany – 3-4 working days
Rest Of Europe – 4-5 working days

If your order has not arrived, please check the tracking information that has been sent to your email from our courier. If you still need further help, you can contact the courier directly for more information.

If you still need further help, please contact us using this form and we will do our best to solve the problem and contact the courier ourselves.

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