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If you do not find the answer below, please use our LIVE CHAT feature to speak to us directly. We are happy to help.
ARE YOUR TREATS 100% NATURAL?
Yes. Every single dog treat and chew is 100% natural. For our sausage products, only natural ingredients are used. We do not use any additives or unnatural preservatives.
HOW LONG IS SHIPPING?
None of our boxes are pre-made. We personalise and make every box when an order is placed. Orders are usually processed within 48 hours. Shipping times can vary depending on the location, but please allow 4 – 7 working days after the order has been processed. More information on shipping times can be found here.
HOW DO I STORE THE TREATS?
We use no plastic in any of our packaging. While this is good for the environment, it is not perfect for keeping the snacks as fresh as possible.
When the box arrives, please transfer the treats to an airtight container in a cool dry place. They do not need to be placed in a fridge. This will preserve their freshness and they will last many weeks.
MY DOG HAS ALLERGIES, OR DOESN’T LIKE CERTAIN SNACKS, WHAT CAN I DO?
We understand all dogs are different. You can either create your own box and choose which treats you would like, or, you can swap items in your box for extras of others. To make changes to your box, simply let us know in the order comments section on checkout, or contact us. We are happy to make any changes needed to fit your dog’s needs and tastes.
DO ANY OF THE SNACKS CONTAIN DANGEROUS BONES?
No. All our natural treats are produced for consumption for dogs and have to follow strict measures set out by the EU.
For example, the chicken feet are carefully dehydrated (not cooked) to ensure they are safe for dogs.
As with any dog food product, you should supervise your dog at all times while they have their snack and discard of any bits that may break off that they should not swallow.
Always provide clean, fresh drinking water.
HOW MANY TREATS SHOULD I FEED MY DOG A DAY?
We suggest one treat a day to gain the full health benefits these snacks provide.
You do not need to change their normal main eating habits. Most people use one treat a day as an afternoon snack, or as a reward, or for training purposes.
DO THE SNACKS SMELL?
Some smell more than others, but none that “stink badly”. Remember, these treats are 100% natural and contain no chemicals that some commercially produced treats can have. Any smells will be natural and are one of the main reasons why dogs go crazy for them. Because for dogs, they smell like roses.
DO I NEED TO SUBSCRIBE OR CAN I BUY JUST ONCE?
We offer both monthly subscriptions and one time purchases. You can choose which option you want on the product page when making a purchase.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription by visiting the My Account page and Subscriptions.
If it is a temporary cancellation, please contact us and we can pause your subscription so you do not lose any offers you may be on.